Director of Operations – Primary Care

Job Title: Director of Operations – Primary Care

Position Summary

The Director of Operations – Primary Care is responsible for the overall leadership, direction, and operational performance of a defined market of primary care clinics for Aylo Health. This role ensures efficient clinic operations, high-quality patient care, financial performance, and an exceptional employee and provider experience across multiple sites through the supervision of Practice managers and by fostering a culture that reflects Aylo values and Mission.

Key Responsibilities

Operational Leadership

• Oversee daily operations for all primary care clinics across a designated market.
• Ensure compliance with regulatory standards and internal protocols.
• Implement standardized workflows and optimize resource allocation.
• Monitor and improve clinical quality measures to ensure comprehensive and preventative care of patients.
• Subject matter expert with the ability to fill in as a practice manager on an interim basis if needed.

Team Management & Development

• Lead and mentor practice managers and other support personnel to achieve clinical outcomes.
• Support physician and advanced practice provider engagement and satisfaction.
• Foster a culture of accountability, excellence, and service.
• Actively participate in community and company events in collaboration with practice managers to promote and champion the Aylo Brand.
• Cultivate a winning team and culture through talent routines and continuous improvement.

Strategic Execution

• Align market operations with enterprise operational goals and the organization’s strategic plan.
• Partner collaboratively with key stakeholders on business development and the marketing team to support patient growth.
• Identify and act on market trends, growth opportunities, and operational risks.

Performance & Financial Management

• Manage designated clinic headcount and staffing models to deliver a world-class experience to every patient.
• Track and improve KPIs, including patient experience, visit volumes, productivity, clinical care gaps and other key clinical targets.
• Use data to drive decision-making and operational improvements.

Patient Experience & Quality

• Champion patient-centered comprehensive care throughout the patient visit and exceptional service delivery to include continuity of care post-visit.
• Collaborate with clinical leadership to ensure quality, safety, and satisfaction.
• Ensure timely follow up on patient survey feedback.

Qualifications

Required:

• Bachelor’s degree in Healthcare Administration, Business, or related healthcare field.
• Minimum of 5 years of multi-site healthcare operations experience.
• Strong financial acumen and proven track record of delivering results.
• Strong time management and organizational skills with a high degree of attention to detail.
• Excellent leadership, oral and written communication and change management skills.
• Proficiency in Microsoft Office

Preferred:

• Master’s degree in Healthcare Administration (MHA), MBA, or similar.
• Experience in value-based primary care, population health, or physician practice management.
• Familiarity with EMRs (e.g., ECW, Epic, or similar platforms).

Competencies

• Results-driven with a focus on operational efficiency and patient outcomes.
• Collaborative and team-oriented leadership style with the ability to engage and inspire teams.
• Ability to lead through ambiguity and scale operations.
• Analytical thinker who thinks and acts strategically with strong problem-solving skills.
• Demonstrates Aylo Values of Respect, Teamwork, Accountability, Innovation, Integrity and Compassion.

Travel Requirement

• Local travel to clinic sites within designated market required

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